Question: I saw a teenage girl write in her diary on a train today. In this day and age we have blogs – the modern equivalent. Do you believe these blogs on view for all are as honest as a diary under lock and key?

Yes. People have a tendency to believe their Internet audience is only as wide as they want it to be. There’s certainly a sense of anonymity on the Internet, so even the most truthful of entries will still feel as secret as they need to be because the majority of its readers a) won’t know the author and b) won’t understand who the content may be about. Sometimes, I think, people want to be heard without feeling as though they are being judged or at a risk of ruining something like a friendship. The Internet, blogs especially, allow that opportunity to feel as though others will “hear” you and give a sense of ‘release’ without having to address the issue directly with the person(s) involved.

It’s interesting, because I recently discovered a blog journal of a friend of mine, whom I recently have begun re-developing our friendship with after we started drifting apart due to our own personal priorities. In that journal was a blog post that spoke about me, only briefly, but was enough for me to gain insight on the thoughts and feelings of this person that I had no idea about at the time. They weren’t negative thoughts or feelings but it was something I kind of wished I knew at the time, so I could better support this friend at that stage of their life.

But, most of all, I think part of what keeps online journals/diaries honest is that people long for the feeling that they’re not alone – to put something out there that expresses how they feel or to discover someone else’s post and realise that person is sharing all the same thoughts and emotions that you have personally been trying to deal with also. There’s a lot of power in realising you aren’t the only person and I think that’s what helps makes publishing blog posts to the public not only such a successful thing but something so voluntary of the author.

18
Mar 2012
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Question: In Western culture, there is an implicit encouragement to suppress one’s emotions for the sake of social harmony. What’s your take?

I see it everywhere and not just for social harmony. It’s really notorious in the corporate world (at least in my experience), particularly for women. For example, a woman crying in the work place is not seen as a reflection of her “caring” passionately about what she does or the outcome she was striving for, but as a sign of weakness, someone who can never lead or possess any strong qualities. It is seen as an unreasonable reaction, even when the situation certainly warrants it (including workplace bullying, etc.)

Women often have to make a very conscious effort to not even get watery eyes because they are afraid of the image they will be branded with. It’s a sad state of affairs when a reasonable human emotion such as crying is considered something that shouldn’t be freely expressed. I don’t see crying as weakness, I see crying as someone who actually gave a shit and cared about their work.

12
Aug 2011
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Question: Stoic philosopher Seneca the Younger said “It is better, of course, to know useless things than to know nothing.” Do you agree?

I don’t think it’s possible to not learn something, useless or not. We constantly take in new information, process it and create some sort opinion or conclusion based on what we experienced/learned. Do you know anyone who truly knows nothing?

12
Aug 2011
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Question: What was the first lie you ever told?

I honestly can’t remember. I try my hardest to be an honest person but I think the earliest lie I can remember was when I was a very little girl and my pet budgie died. I’m certain I lied that it was still alive, for at least a few days after stashing its dead body away in my clothes drawers.

I remember thinking I was going to be in serious trouble if I had confessed the bird had died. So, logically, I tried hiding the evidence. Heh. Kids do the strangest things.

12
Aug 2011
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Question: Is checking social networks part of your morning routine? If it is, when did you start?

I tend to check Twitter more than anything else as part of a “routine.” It’s more of a “when I think of it” kind of routine as opposed to as soon as I wake up, before getting out of bed or at a set time.

On weekdays, it’s usually not until I get to work though. Getting ready and driving to work first is my priority.

12
Aug 2011
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Question: Do you think it is natural for human beings to seek others’ approval?

Absolutely. We all do it, to some extent, including those who appear completely confident and self-sufficient. Sometimes it may not necessarily appear as “approval” but rather just an absence of disproval

I believe all life exists by seeking out “approval” from others; it’s how we ensure that the guy next to us doesn’t kill us. It’s how dogs can work together as a pack. It’s how ants have an entire hierarchy that works in unison. I consider “seeking approval” as being different from “seeking permission,” which I think the majority of people confuse these days with approval.

Humans enjoy receiving recognition for their thoughts, feelings, opinions and actions. It’s entirely what drives us to do any of those things in the first place.

12
Aug 2011
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Question: As a child, did you ever try something, found you weren’t instantly or naturally skilled at it and walked away?

Sport. You name it; I’ve had to play it as part of my high school physical education curriculum. I never really took sport seriously enough though and if something is an interest of mine, I ensure I excel at it. Oh, and I guess there’s also math – I don’t think there was a subject I hated more than math. It bored me to tears and so I didn’t bother applying myself to much more than the bare minimum.

12
Aug 2011
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Question: Would you rather write a best-selling book that’s a film novelization or a flop that’s original?

Hard to decide strictly on one or the other; I think if I was going to spend that much time and effort, I would want it to be successful. I’m not comfortable just selling out though. I would like to imagine that something which I wrote as an original piece would champion as the underdog and be successful.

12
Aug 2011
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Question: Marshall McLuhan calls media the “extensions of humans.” Do you think social media are the extensions of real friendships; do people on Facebook and Twitter etc. form cliques, exclude others, etc.?

Definitely. I see it happen all to time in social media. I think that some people forget that social media is a different type of “presence.” I’ve seen people get caught into the same traps online as they would do offline – talking behind others backs, etc. and they don’t realise that the Internet is more visible to others and more permanent. It doesn’t just come out at the time and then immediately disappear into the wind… it’s there for a long time, for all to see.

12
Aug 2011
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Question: What’s the most common misconception amongst the general public about your chosen profession; what is the reality of it?

I guess it would have to be departments that are operated overseas. Often people make the assumption that because a small minority of people overseas do a poor job that all of them must be the same. They don’t see it as training gaps; they see it as that particular race of people being less intelligent and useless. For the most part, this country is racist as all hell but neglects to see this. That and they expect high standard of service for low cost – they refuse to pay for what high standards cost.

12
Aug 2011
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